We take responsibility for your business applications.
Monitoring, incident response, security patching, compliance changes and new features, under an SLA and a monthly fee per application. Onboarding starts with documentation, so nothing depends on one person, including us. Whether we built the system or someone else did.
Everything an auditor asks about and a thin IT team has no time for.
Monitoring and incidents
Availability and error monitoring, alerting, incident response within the agreed hours, root cause written up. Incidents become detectable and reportable on deadline, which NIS2 and DORA expect.
Patches and compliance
Security updates for the base software, dependency upgrades before they become audit findings, adaptation to regulatory changes, tested backup and recovery drills with a written record.
Changes and features
A monthly change budget for small improvements and fixes; larger features specified and delivered in iterations. The specification is updated with every change, so documentation never lags.
Three tiers. Priced per application, not per person.
Exact response times, hours and change budgets are set per application during onboarding. The tiers below are the shape; the numbers come with the offer.
Bronze
- Business-hours support
- Monthly security patching
- Quarterly review and report
- Backup verified, recovery tested yearly
Silver
- Extended hours, defined response times
- Monitoring and alerting
- Monthly change budget
- Recovery drill twice a year, written record
- Compliance change tracking
Gold
- 24/7 incident response
- Dedicated release calendar
- Quarterly recovery drills
- Audit support and evidence pack
- Named technical lead
First we understand it. Then we take it over.
Document
We read the application, AI-assisted, and write down what it does, how it is deployed, where its data lives and what breaks. If documentation exists, we verify it. The result goes under version control next to the code.
Stabilize
Monitoring, alerting, backups and a tested recovery path are in place before we sign the SLA. Known risks are listed with a recommendation: fix now, plan, or accept.
Run and evolve
The SLA starts. Monthly reporting in the style you need, changes delivered in iterations, and a yearly review of whether the application should be kept, modernized or retired.
A strict onboarding gate protects you too: we do not sign an SLA on a system we cannot restore. If step 2 finds a problem, you get a written recommendation before any commitment.
Long-term operation, not just delivery.
Which of your applications would fail a restore test today?
Tell us about them in two or three sentences. You get a written reply within 2 business days: what onboarding would cover, which tier fits, and a rough monthly range.
Prefer to talk? Book a 30-minute meeting